Privacy Policy

This policy describes how VISIO TOPIA (The Good Cycle brand) collects, uses, and protects the personal data of users of thegoodcycle.fr website, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

1. Data Controller

The data controller is the company VISIO TOPIA, 8 rue Saint Léon, 31400 Toulouse, France.

Contact: contact@thegoodcycle.fr

2. Data Collected

  • Identity and contact information: surname, first name, email address, postal address, telephone number.
  • Order data: products purchased, amount, order history.
  • Payment data: processed directly by our payment provider; we never store your bank details.
  • Browsing data: IP address, browser type, pages viewed, via cookies and audience measurement tools.

3. Purposes and legal bases

  • Order processing and delivery — contract performance.
  • Customer relationship management and after-sales service — contract performance.
  • Sending marketing communications (newsletter) — consent.
  • Audience measurement and targeted advertising — consent.
  • Compliance with accounting and legal obligations — legal obligation.

4. Recipients and subcontractors

Your data is transmitted only to the service providers necessary for the service:

  • Shopify (store hosting and payment processing);
  • the shipping and logistics provider(s), including our non-EU supplier, solely for the purpose of preparing and sending your order (name and delivery address);
  • Klaviyo (email sending, if you have consented);
  • Meta (Facebook/Instagram) for advertising performance measurement, if you have consented.

5. Transfers outside the European Union

Some service providers (notably Meta, Klaviyo) and our shipping provider are located outside the European Union (United States, China). These transfers are governed by appropriate safeguards, such as the European Commission's standard contractual clauses.

6. Retention periods

  • Account and order data: duration of the business relationship, then archived according to legal obligations (including 10 years for accounting documents).
  • Marketing data: until consent is withdrawn, and a maximum of 3 years after the last contact.
  • Cookies: 13 months maximum.

7. Your rights

In accordance with the GDPR, you have the rights of access, rectification, erasure, restriction, opposition, and portability, as well as the right to withdraw your consent at any time.

To exercise these rights: contact@thegoodcycle.fr

You can also lodge a complaint with the CNIL — 3 Place de Fontenoy, 75007 Paris — www.cnil.fr

8. Cookies

This site uses functional, audience measurement, and advertising cookies. When you first visit, a banner allows you to accept or refuse non-essential cookies. You can change your preferences at any time via your browser settings.